The assigned project manager should have full decision-making authority or should have all information approved prior to project.
Before we can start, you will need to purchase a domain name at a Domain Registrar. We recommend purchasing a domain that aligns with your current website. For example, if you already have a domain name 99fss.com, it would be a good idea to use 99fss.marketing. This way, it is convenient for your customers that are already familiar with your .com domain name.
A common Domain Registrar is "Go Daddy", but you can purchase a domain name anywhere you like. The cost can vary from $1-$22/year for a .com domain name.
After purchasing the domain name we will help you point your domain name to our custom nameservers. This will only take 5 minutes of your time, and we will walk you through it.
Please do not confuse the domain name with hosting.
The ticket system will be running on our LiteSpeed servers with the latest technique and configured to run specifically for this software.
Next, we'll need a list of each facility or category you would like listed on the ticket system. This list is what your customers will choose from when starting a new ticket. An example Excel sheet is provided below; you can download and list your facilities in the same manner.
When you're ready, upload your excel file below. Please ensure to list the facilities alphabetically.
The users will be your staff members that will be accessing the ticket system. For each user, please provide:
Because of the high quality and fast loading times on all devices, we use SVG Logos. We require vector images in .ai (preferred) or .eps (native Illustrator CS6 - CCS) format. In both cases, please make sure that the layers are intact and editable.
Please provide the Squadron Slogan.
"86FSS - People, Pride, Performance ... Always!"
Once the ticket system is complete, you will be requested to do a review.
Any additional training that has not been previously covered for the system administrators can be scheduled when the project is near completion.
After training is finished, we will continue to be available to provide assistance. Your ticket system includes on-going support to guarantee the best working experience possible, so please do not hesitate to contact for help.
We also understand that your office can experience turnover. When new members enter, we can always set up a team demo to ease the transition.
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The NAF PCard can be used to purchase Your Force Support products as outlined in
AFI 34-275 (23 Jun 2011).
When the package you select falls within the single purchase and monthly purchase limits the PCard can be used, and is the preferred method of payment. PCard purchase limits vary across bases and theaters, but typically range between $2500 and $5000 for the majority of FSS Programs. The total of your purchase may include multiple items; however, the total amount cannot exceed the single purchase limit. Splitting the purchases in order to stay under the single purchase limit is considered an unauthorized split payment.
In cases where your package exceeds the single purchase limit of the PCard, a PO (Purchase Order) will be required from your local NAF Contracting Office. In most cases this branch handles purchases under $25000 that do not require SAM oversight. We are familiar with this process and can provide the documentation typically required to support the PO request. Please note that if this payment method is used, the competed approved PO will be required prior the project getting underway.
If you have additional questions about PCard and Contracting/Procurement rules and regulations, please visit the AFNAFPO Website or consult with your local contracting officer.