---
title: "Knowledge Base"
date: 2017-01-21
description: "Trusted by U.S. Air Force FSS, Marine Corps MCCS, Army MWR, and government teams, 123-TicketSystem delivers secure and reliable solutions."
author: "Caitlyn Bailey"
categories:
  - name: "Uncategorised"
    url: "https://www.123-ticketsystem.com/uncategorised.md"
---

# Knowledge Base

# Knowledge Base

 
## A time saving resource for your customers and staff.

 ![Customers submitting requests to the knowledge base](https://www.123-ticketsystem.com/images/knowledge-base/frontend3.svg) ![Knowledgebase Back End](https://www.123-ticketsystem.com/images/knowledge-base/backend3.svg) ### The Back-End

 The back-end of the knowledge base contains all the documents and articles that have been uploaded. Here you and your staff can view both private and public information. The back-end is also designed for quick and simple management of the materials. You can add, remove and edit articles, upload attachments and categorize all articles and materials.

 ### The Front-End

 From the front-end, your customers can quickly search for articles that provide the help they need. They will not be able to see any articles that have been published as private or edit knowledge base content. Publishing answers to your customers most frequently asked questions can greatly reduce the number of support tickets. You can also include links to your FAQs in canned responses, giving your customers helpful information before they even ask for it.

 
## Reduce Workload & Increase Productivity

 
### Populate your knowledge base and canned responses with the answers to your most frequently asked questions.

 Knowledge is power! The knowledge base will automatically make suggestions to your customers as they are submitting their support requests, providing links to all related knowledge base materials. This eliminates the need to send a support request 50% of the time and gets your customers exactly what they need, right when they need it.

 ### Staff Knowledge Base

 Staff can create articles and search the back-end private knowledge base for:  
 ![](https://www.123-ticketsystem.com/images/svg/icons/approve-accept-ok-tick-success-check-approved-icon.svg)   Continuity documents  
 ![](https://www.123-ticketsystem.com/images/svg/icons/approve-accept-ok-tick-success-check-approved-icon.svg)   Training materials  
 ![](https://www.123-ticketsystem.com/images/svg/icons/approve-accept-ok-tick-success-check-approved-icon.svg)   Presentations

 ### Customer Knowledge Base

 Customers can search the public front-end knowledgebase to answers to common issues:  
 ![](https://www.123-ticketsystem.com/images/svg/icons/approve-accept-ok-tick-success-check-approved-icon.svg)   FAQ  
 ![](https://www.123-ticketsystem.com/images/svg/icons/approve-accept-ok-tick-success-check-approved-icon.svg)   How to documents  
 ![](https://www.123-ticketsystem.com/images/svg/icons/approve-accept-ok-tick-success-check-approved-icon.svg)   Product information sheets

 
## Knowledge Is Power

 Give your customers the ability to get what they need, right when they need it!

 [Get Started](https://www.123-ticketsystem.com/contact)