How the Ticket System Works








Take a 3-minute video tour of how the ticket system
can change the way you do business!
Customer Needs Assistance
Step 1
Submits request Via Web Form
• Issues & questions
• Work orders
• Support requests
• Reservations
• Work orders
• Support requests
• Reservations
Ticket is Created
• Unique ID assigned to ticket
• Customer receives email with ID
• Support team receives ticket
• Customer receives email with ID
• Support team receives ticket
Service Team Takes Action
Step 2
Maximize Efficiency
• Prioritize & organize
• Multidisciplinary approach
• Add notes not visible to customer
• All activities logged in ticket
• Multidisciplinary approach
• Add notes not visible to customer
• All activities logged in ticket
Information is Motiviation
• Customer is constantly updated
• Email updates are automatic
• System notifies team of customer replies
• Complete transparency for entire staff
• Email updates are automatic
• System notifies team of customer replies
• Complete transparency for entire staff
Ticket is Resolved
Step 3
Customer Satisfied
• Customer notified of resolution
• Staff & customer have a complete history
• No customer request ever gets lost
• No detail is neglected
• Staff & customer have a complete history
• No customer request ever gets lost
• No detail is neglected
Reports, Statistics & More
• Track the overall staff performance
• See how time is spent resolving issues
• Total overview of your teams activities
• Populate your knowledge base
• Canned responses for future time savings
• See how time is spent resolving issues
• Total overview of your teams activities
• Populate your knowledge base
• Canned responses for future time savings