How the Ticket System Works

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can change the way you do business!

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Customer Needs Assistance

Step 1

Submits request Via Web Form

• Issues & questions
• Work orders
• Support requests
• Reservations

Ticket is Created

• Unique ID assigned to ticket
• Customer receives email with ID
• Support team receives ticket

Service Team Takes Action

Step 2

Maximize Efficiency

• Prioritize & organize
• Multidisciplinary approach
• Add notes not visible to customer
• All activities logged in ticket

Information is Motiviation

• Customer is constantly updated
• Email updates are automatic
• System notifies team of customer replies
• Complete transparency for entire staff

Ticket is Resolved

Step 3

Customer Satisfied

• Customer notified of resolution
• Staff & customer have a complete history
• No customer request ever gets lost
• No detail is neglected

Reports, Statistics & More

• Track the overall staff performance
• See how time is spent resolving issues
• Total overview of your teams activities
• Populate your knowledge base
• Canned responses for future time savings