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How the Ticket System Works

Smiling customer using the 123 Ticket System
Smiling customer using the 123 Ticket System
Smiling customer using the 123 Ticket System
Smiling customer using the 123 Ticket System
Smiling customer using the 123 Ticket System
Happy man in winter clothing holding a dog outdoors in the snow
Smiling woman checking her phone while sitting at a computer
Young woman in a green beanie smiling outdoors in a snowy landscape

Take a 3-minute video tour of how the ticket system

can change the way you do business!

Want a hands on personal tour?

Personalized demonstrations are also available via screen sharing meeting.

Customer Needs Assistance

Step 1

team takes action
customer completes web form

Submits request Via Web Form

• Issues & questions
• Work orders
• Support requests
• Reservations
email notifications

Ticket is Created

• Unique ID assigned to ticket
• Customer receives email with ID
• Support team receives ticket

Service Team Takes Action

Step 2

team takes action
team collaborates

Maximize Efficiency

• Prioritize & organize
• Multidisciplinary approach
• Add notes not visible to customer
• All activities logged in ticket
email notifications

Information is Motivation

• Customer is constantly updated
• Email updates are automatic
• System notifies team of customer replies
• Complete transparency for entire staff

Ticket is Resolved

Step 3

ticket is closed
customer satisfied

Customer Satisfied

• Customer notified of resolution
• Staff & customer have a complete history
• No customer request ever gets lost
• No detail is neglected
reporting tools

Reports, Statistics & More

• Track the overall staff performance
• See how time is spent resolving issues
• Total overview of your teams activities
• Populate your knowledge base
• Canned responses for future time savings