Packages are renewed annually, notice of service cancellation must be provided a minimum of 30 days prior to annual renewal date. Care Packages are billed annually in Euros and subject to exchange rates on the date of payment. US dollar prices listed above are provided as an estimate using exchange rates on 8 May 2022.
Payment is not required to activate and set up your ticket system. We will provide you with a fully functioning ticket system and complete support for the first 30 days. At the end of your 30 days, you will be provided with an invoice; at this time, you can pay the invoice and continue using the ticket system.
What do I need to get started?
All you need to do is provide us with a few details and purchase a domain name through your choice domain registrar. Registering your domain name takes less than 10 minutes and typically costs no more than $12 per year. We can help you with the process. For an overview of the details we need to configure your ticket system, please click the button below.
Our support works 24/7, holidays included, and we will be more than happy to help you when you need us. You can submit a support ticket, contact us via Skype, Social Media, iMessenger, WhatsApp, or Phone.
Yes! We take data security and privacy very seriously. Our systems are hosted by ISO certified data centers protected by 24-hour surveillance and DDOS Protection. Backups are done three times a day and kept for 30 days.
Do I need to install anything on my computers?
No, our entire system is web-based. Once we have set up your ticket system, you will have to log in from any desktop computer or mobile device, anywhere, anytime.
Are there any contracts?
No. You pay annually, and that's it. If your needs change, your plan can be downgraded or upgraded as required. There are no setup fees or service charges, and product updates are always included. To cancel your service, all you need to do is provide 60 days' notice before your annual renewal date.
What payment methods do you accept?
We accept all major credit cards, including Mastercard, VISA, Discover, American Express and
When the package you select falls within the single purchase and monthly purchase limits, the PCard can be used and is the preferred payment method. PCard purchase limits vary across bases and theaters but typically range between $2500 and $5000 for most FSS Programs. The total of your purchase may include multiple items; however, the total amount cannot exceed the single purchase limit. Splitting the purchases to stay under the single purchase limit is considered an unauthorized split payment.
In cases where your package exceeds the single purchase limit of the PCard, a PO (Purchase Order) will be required from your local NAF Contracting Office. In most cases, this branch handles purchases under $25000 that do not require SAM oversight. We are familiar with this process and can provide the documentation typically required to support the PO request. Please note that the completed approved PO will be required before the project getting underway if this payment method is used.
If you have additional questions about PCard and Contracting/Procurement rules and regulations, please visit the AFNAFPO Website or consult with your local contracting officer.