Knowledge Base

A time saving resource for your customers and staff.

The Back-End

The back-end of the knowledge base contains all the documents and articles that have been uploaded. Here you and your staff can view both private and public information. The back-end is also designed for quick and simple management of the materials. You can add, remove and edit articles, upload attachments and categorize all articles and materials.

The Front-End

From the front-end, your customers can quickly search for articles that provide the help they need. They will not be able to see any articles that have been published as private or edit knowledge base content. Publishing answers to your customers most frequently asked questions can greatly reduce the number of support tickets. You can also include links to your FAQs in canned responses, giving your customers helpful information before they even ask for it.

Reduce Workload & Increase Productivity

Populate your knowledge base and canned responses with the answers to your most frequently asked questions.

Knowledge is power! The knowledge base will automatically make suggestions to your customers as they are submitting their support requests, providing links to all related knowledge base materials. This eliminates the need to send a support request 50% of the time and gets your customers exactly what they need, right when they need it.

Staff Knowledge Base

Staff can create articles and search the back-end private knowledge base for:
Continuity documents
Training materials
Presentations

Customer Knowledge Base

Customers can search the public front-end knowledgebase to answers to common issues:
FAQ
How to documents
Product information sheets

Knowledge Is Power

Give your customers the ability to get what they need, right when they need it!

Get Started

Powered by

We Accept

Company

Your Force Support
Imprint
General Terms
Privacy Policy
PCard Info
USAF NAF PCard Use
The NAF PCard can be used to purchase Your Force Support products as outlined in AFI 34-275 (23 Jun 2011).

When the package you select falls within the single purchase and monthly purchase limits the PCard can be used, and is the preferred method of payment. PCard purchase limits vary across bases and theaters, but typically range between $2500 and $5000 for the majority of FSS Programs. The total of your purchase may include multiple items; however, the total amount cannot exceed the single purchase limit. Splitting the purchases in order to stay under the single purchase limit is considered an unauthorized split payment.

In cases where your package exceeds the single purchase limit of the PCard, a PO (Purchase Order) will be required from your local NAF Contracting Office. In most cases this branch handles purchases under $25000 that do not require SAM oversight. We are familiar with this process and can provide the documentation typically required to support the PO request. Please note that if this payment method is used, the competed approved PO will be required prior the project getting underway.

If you have additional questions about PCard and Contracting/Procurement rules and regulations, please visit the AFNAFPO Website or consult with your local contracting officer.

PCard AFI 34-275 AFNAFPO Website

Request Support