The back-end of the knowledge base contains all the documents and articles that have been uploaded. Here you and your staff can view both private and public information. The back-end is also designed for quick and simple management of the materials. You can add, remove and edit articles, upload attachments and categorize all articles and materials.
From the front-end, your customers can quickly search for articles that provide the help they need. They will not be able to see any articles that have been published as private or edit knowledge base content. Publishing answers to your customers most frequently asked questions can greatly reduce the number of support tickets. You can also include links to your FAQs in canned responses, giving your customers helpful information before they even ask for it.
Knowledge is power! The knowledge base will automatically make suggestions to your customers as they are submitting their support requests, providing links to all related knowledge base materials. This eliminates the need to send a support request 50% of the time and gets your customers exactly what they need, right when they need it.
Staff can create articles and search the back-end private knowledge base for:
Customers can search the public front-end knowledgebase to answers to common issues:
How to documents
Product information sheets
Bas is great to work with! Our Marketing team loves the ease of 123 Ticket sytem and it has been a great help in tracking productivity within our department.
I can tell you that this change at Dyess AFB has made a huge difference in my work ... and my life! We changed to the Marketing Ticketing System a little over 17 months ago and I have never been so pleased. Not only are the tickets trackable, easy to use, and made the at "home" work for my team so easy...I can also track each job and that definitely helps my department identify our hours per job. In January of 2020, we hired Bas and his team to build our new FSS Web page. This change was easy! (I HIGHLY recommend follow his plan provided before you get ready to change, this makes the transition easy and swift.) Bas and his Team are always ahead of the curve. When COVID hit, because Bas had already built me a COVID Emergency section (before I even ask) the Wing adopted the FSS web site as the "COVID Emergency Management Site" for the whole base. This was a huge boost to the FSS Page. I can honestly say working with this Team has been amazing and well worth the small investment.
I want to recommend Bas Cuppen, and his exceptional team, to all FSS Marketing Departments! I had struggled for years to have a decent website (3.5 to be exact). Through a mass email to Marketing Directors, I was given Bas as 'the answer to all of your website nightmares'. What a difference it makes to connect to a team of professionals that know what they are doing. During the discovery phase Bas was able to bring a whole set of cutting edge ideas and solutions to create an easy and responsive website that COMMUNICATES and a Work Order Ticketing System that helps us with the editorial content management. There is no other company like it in the market today. Bas understands the FSS mission and communication challenges because he's worked in FSS Marketing. I also cannot speak highly enough about the training given my team. Everyone has been walked through the systems step-by-step. Your Force Support has changed the entire monthly marketing process at Fairchild! We have yet to stump them with a problem or task they cannot handle. No matter what time of the day or night we need help, they are quick with a friendly response and solution. Everyone is knowledgable, creative, prompt and personable. Your Force Support solutions have far exceeded my expectations (and I have very high expectations) on every front. The end product is a beautiful website that embodies the 92 FSS mission! Thank you, Bas!
Here at the Davis-Monthan AFB, we've been working with Bas and his ticketing system for over a year now and it's been nothing short of a life-saver! It's so easy to use and streamlines our processes perfectly. Even our facilities have been happy with how simple and effective it is to use this new system... no more paper Marketing Requests! Bas is super easy to work with and is always available if/when we have questions about his products. We also utilize him for our website through Your Force Support and it's been a dream. I've learned so much from working with him and the level of customer support we've received from him has been exceptional. Trust me, if you're looking to modernize or streamline your ticketing or website processes, Bas is your guy!
We have been using this system here at RAF Lakenheath for almost three years and it makes life so much easier and cleaner. This system helps keep my staff and our facilities accountable for time sensitive items. The best part is Bas is always available to help when we need assistance, with no hesitation. Everything about Bas and this system is the details and how he takes the time to explain how it works and how we can do more with this product. Excited to have this tool that makes life so much easier. Thanks Bas!
Here at RAF Mildenhall we have used the Ticket System for a few years now and it has always worked flawlessly. Bas & his team supported us flawlessly. 123-ticketsystem is beautiful to work with and worth the investment in terms of time and money. It has done us so much good.
Not only does Your Force Support deliver a high-quality, user-friendly digital product but the customer service is unmatched! When I worked for FSS Marketing my office used the 123 Ticket System for our project requests as well as a custom-built website. Having worked for an FSS Marketing office that did not use any kind of ticket system I can't recommend this product enough. Streamline marketing requests, track projects, communicate with facilities in a centralized location and boost overall productivity. Bas is great to work with as well, any issues you might have he makes sure to address promptly and thoroughly. In my time with FSS I also found that overall Marketing offices struggle with the Web Designer/Developer role often tacking on additional responsibilities like social media, IT for the office, email marketing, etc making it difficult for the role to focus on building and maintaining a good website. This is where Your Force Support comes in with their excellent websites. Nothing is more important than a great looking and great functioning site. You'll work closely to help determine the look and feel of your site (which will include all FSS facilities) and again...any questions or issues you may have are always resolved in a timely manner. Bas and his team know the FSS system well and are always "on-call". Excellent products, great service, 10/10 would recommend!
The NAF PCard can be used to purchase Your Force Support products as outlined in
AFI 34-275 (23 Jun 2011).
When the package you select falls within the single purchase and monthly purchase limits the PCard can be used, and is the preferred method of payment. PCard purchase limits vary across bases and theaters, but typically range between $2500 and $5000 for the majority of FSS Programs. The total of your purchase may include multiple items; however, the total amount cannot exceed the single purchase limit. Splitting the purchases in order to stay under the single purchase limit is considered an unauthorized split payment.
In cases where your package exceeds the single purchase limit of the PCard, a PO (Purchase Order) will be required from your local NAF Contracting Office. In most cases this branch handles purchases under $25000 that do not require SAM oversight. We are familiar with this process and can provide the documentation typically required to support the PO request. Please note that if this payment method is used, the competed approved PO will be required prior the project getting underway.
If you have additional questions about PCard and Contracting/Procurement rules and regulations, please visit the AFNAFPO Website or consult with your local contracting officer.