RTTtravel Customer Care Center

RTTtravel is the largest Air Force owned and operated travel agency, servicing recreational travel needs of military service members and their families worldwide. The facility is located on Ramstein Air Force base and provide service to walk-in customers, call center customers and website visitors. RTT has been in operation for 25 years as a part of the Forces Support Squadron and continuously proven itself as one of the most profitable facilities in this division, earning numerous awards and accolades on a regular basis.

Like many military programs, RTT has had to adapt to doing more with less resources. The recent advances in technology and big brand on-line booking engines have made profitability fiercely competitive. Additionally, the leisure travel industry has grown increasingly volatile due to increased threats, terrorist activities and economic downturn. RTT’s continued success depends, in large part, on their ability to compete effectively against numerous competitors, many of which have significantly greater resources and make their operation as efficient as possible.

In 2016 these combined challenges caused RTT manager, Birgit Freyler, to do a critical assessment of the operations strength and weakness and what measures she takes to ensure that the business remained profitable without sacrificing service to the military community.