RTTtravel Customer Care Center

Great System

Bas is great to work with! Our Marketing team loves the ease of 123 Ticket sytem and it has been a great help in tracking productivity within our department.

Changed the way my office ran dramatically!

I can tell you that this change at Dyess AFB has made a huge difference in my work ... and my life! We changed to the Marketing Ticketing System a little over 17 months ago and I have never been so pleased. Not only are the tickets trackable, easy to use, and made the at "home" work for my team so easy...I can also track each job and that definitely helps my department identify our hours per job. In January of 2020, we hired Bas and his team to build our new FSS Web page. This change was easy! (I HIGHLY recommend follow his plan provided before you get ready to change, this makes the transition easy and swift.) Bas and his Team are always ahead of the curve. When COVID hit, because Bas had already built me a COVID Emergency section (before I even ask) the Wing adopted the FSS web site as the "COVID Emergency Management Site" for the whole base. This was a huge boost to the FSS Page. I can honestly say working with this Team has been amazing and well worth the small investment.

Fairchild AFB Has Found an Excellent Partner in 'Your Force Support'!

I want to recommend Bas Cuppen, and his exceptional team, to all FSS Marketing Departments! I had struggled for years to have a decent website (3.5 to be exact). Through a mass email to Marketing Directors, I was given Bas as 'the answer to all of your website nightmares'. What a difference it makes to connect to a team of professionals that know what they are doing. During the discovery phase Bas was able to bring a whole set of cutting edge ideas and solutions to create an easy and responsive website that COMMUNICATES and a Work Order Ticketing System that helps us with the editorial content management. There is no other company like it in the market today. Bas understands the FSS mission and communication challenges because he's worked in FSS Marketing. I also cannot speak highly enough about the training given my team. Everyone has been walked through the systems step-by-step. Your Force Support has changed the entire monthly marketing process at Fairchild! We have yet to stump them with a problem or task they cannot handle. No matter what time of the day or night we need help, they are quick with a friendly response and solution. Everyone is knowledgable, creative, prompt and personable. Your Force Support solutions have far exceeded my expectations (and I have very high expectations) on every front. The end product is a beautiful website that embodies the 92 FSS mission! Thank you, Bas!

This system is the one you need!

Here at the Davis-Monthan AFB, we've been working with Bas and his ticketing system for over a year now and it's been nothing short of a life-saver! It's so easy to use and streamlines our processes perfectly. Even our facilities have been happy with how simple and effective it is to use this new system... no more paper Marketing Requests! Bas is super easy to work with and is always available if/when we have questions about his products. We also utilize him for our website through Your Force Support and it's been a dream. I've learned so much from working with him and the level of customer support we've received from him has been exceptional. Trust me, if you're looking to modernize or streamline your ticketing or website processes, Bas is your guy!

Love this system!

We have been using this system here at RAF Lakenheath for almost three years and it makes life so much easier and cleaner. This system helps keep my staff and our facilities accountable for time sensitive items. The best part is Bas is always available to help when we need assistance, with no hesitation. Everything about Bas and this system is the details and how he takes the time to explain how it works and how we can do more with this product. Excited to have this tool that makes life so much easier. Thanks Bas!

Awesome software, can't recommend it enough.

Here at RAF Mildenhall we have used the Ticket System for a few years now and it has always worked flawlessly. Bas & his team supported us flawlessly. 123-ticketsystem is beautiful to work with and worth the investment in terms of time and money. It has done us so much good.

Bas is there for all your customer needs

Bas is extremely customer focused! I spent hours with him customizing the ticketing system for our shop to fit our needs. He offered his expertise and suggestions during our time discussing how our site should be organized. During this process, he was responsive when I had questions. In addition, he hosted a demo session to get buy-in from my team. Bas is speedy when it comes to changes to our ticket system and updating items, even after the ticketing system was created and launched. This system has cut down so many man-hours and headaches in our office. I highly recommend incorporating this into any work center. It will make your life easier! Osan Air Base

Bas is very helpful!

Bas is very helpful, teaches as we go and is very knowledgeable is his field. So happy we get to work with him. RAF Mildenhall FSS

Our new favorite system!

Having Bas create our ticket system for Tyndall FSS was the best investment we could have made for our office. The system is simple and intuitive -- and accessing its features is so easy! We used to dread getting work orders and trying to piece together information for events... but with this system, everything runs so smoothly and we actually enjoy getting tickets sent in to us! (Plus, his customer service is top notch. Always a great thing!) If you're looking for a system that makes your job easier, this is the one!

Excellent products. Exceptional customer service!

Not only does Your Force Support deliver a high-quality, user-friendly digital product but the customer service is unmatched! When I worked for FSS Marketing my office used the 123 Ticket System for our project requests as well as a custom-built website. Having worked for an FSS Marketing office that did not use any kind of ticket system I can't recommend this product enough. Streamline marketing requests, track projects, communicate with facilities in a centralized location and boost overall productivity. Bas is great to work with as well, any issues you might have he makes sure to address promptly and thoroughly. In my time with FSS I also found that overall Marketing offices struggle with the Web Designer/Developer role often tacking on additional responsibilities like social media, IT for the office, email marketing, etc making it difficult for the role to focus on building and maintaining a good website. This is where Your Force Support comes in with their excellent websites. Nothing is more important than a great looking and great functioning site. You'll work closely to help determine the look and feel of your site (which will include all FSS facilities) and again...any questions or issues you may have are always resolved in a timely manner. Bas and his team know the FSS system well and are always "on-call". Excellent products, great service, 10/10 would recommend!

This ticketing system is fantastic!

This ticketing system is fantastic! Bas is incredibly helpful and got us up and running in just a few days. Our productivity levels have increased tremendously. The system cuts out a lot of back and forth with activity managers and allows us to get all the information needed at one time. Every marketing department needs this! Thank you Bas, for all your help!

Extremely affordable with fantastic customer service!

In my year with this department I have had to go back and forth with Bas on a number of operator error issues. The communication has been spot on and I am super grateful for the prompt answer and assistance Bas is able to give. This ticketing system is not only affordable, it is effective. We recently have had to upgrade a number of things on different platforms and Bas worked with us every step of the way to ensure that the system operated how we needed it to. Additionally he has helped walk us through learning the new systems and has made life easier on so many levels. I'd recommend this system and his services to any office looking to improve their tracking, increase accountability/efficiency, and decrease printing and paperwork. I absolutely cannot fault Bas Cuppen in any way and would highly recommend anyone to reach out.

The preferred Ticket System solution for organizations, we love it!

I've been working with the 123 Ticketsystem since early 2017. Before using this system, our "system" was using fillable .pdfs, printing, reprinting, (misplacing prints) and making endless phonecalls between facilities, managers, and flight chiefs to get the "actual" status of our projects. There was alot of time wasted before, and we felt like we were drowning in paperwork. We researched various ways to simplify our workflow, and we were quickly becoming overwhelmed.

After researching other bases' websites, we saw many were already implementing the 123 Ticketsystem. We reached out and discovered that we could do everything we were doing already, but in a much a cleaner, simpler, and user-friendly system. This online system cut down on print costs, added to accountability, and enabled us to add job statuses to projects, so everyone attached to a project knew exactly where we were in the workflow: "recieved, in progress, on proofing, awaiting sponsorship approval, print production, on delivery, completed/closed, etc." This takes the guess work out of Marketing requests. All the messages sent between the ticket system user and the managers can be seen at anytime in a string of messages at the bottom of the ticket, that way everyone knows what is going on at any time. The ticket system was adopted by both the HR department and the Marketing Department my previous installation.

Bas, the developer of the ticket system, makes himself available for any troubleshooting requests very quickly: I've never waited longer than maybe 12 hours (at the most) for a response to a troubleshooting request. Typically, I hear back in less than 4-6 hours. He is professional, fast, and very knowledgable. When I have suggestions or questions, I am able to message him directly in the ticket system dashboard, and he always knows exactly how to help.

With the ticket system, we were able to create a clear line of communication with our managers and stakeholders, and deliver important designs and content in a very simple way. If someone working on a project is out sick, or on leave, and we need the project details, or to pick up the project for them, we can just log into the system and see all our open tickets and pick up wherever they left off. It keeps the office from "shutting down" if something ever comes up, and keeps us up and running, and able to quickly identify where we need to isolate "hot" projects quickly. I'm now working at my second base that uses this ticket system, and it's by far the best solution I have seen for fielding, distributing, and completing Marketing requests. I would recommend this system to anyone who wants to decrease printing costs, increase accountability, improve communication, and create a seamless workflow for their office.
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I can't speak highly enough about Bas and his suite of services, he's helpful in every regard. A few years ago, our FSS website (which wasn't hosted with Bas) experienced a malware attack: the "Keyword SEO Spam Hack" - we knew we had to find a better, safer solution for our web hosting. We reached out to Bas in a panic: he promptly cleaned and restored our existing WordPress site for us, and built us a brand-new website through his web hosting service. He was quick to help, and knew exactly how to help us when we were under pressure to bring the site back up as soon as possible. The new website he created was great! It was fast, modern, secure, and gave us piece-of-mind to know we wouldn't need to worry about any downtime on our website. The new site works amazingly well, loads quickly, and hasn't had any malware issues since. Bas' well-rounded knowledge makes him an asset to our team in many ways.

Every Marketing Department Needs This!!

When I first began working with Marketing tickets, it was all PDF files and Wordpress forms that refused to go through to military email. It was a struggle to maintain communication with activity managers and get all the information we needed without constantly calling facilities.

When we gained a new employee who introduced us to Bas, it was like my work life flipped upside down. With the new ticket he designed - knowing exactly what Marketing goes through and the demands of the Air Force - everything was so much easier! Email worked, tickets were clear and precise, all the information was getting filled out, and the amount of time we used to waste organizing tickets was gone. Goodbye excel sheets I created to keep up with all FSS events, they were no longer needed! Even leadership was finally getting to be more included in the process.

I can't stress enough that this is one of the best things to happen to the Marketing Department on Maxwell AFB in my opinion. It's a wonderful ticket system that has everything we could ever use and things we hadn't even thought of to increase the functionality of our workload. Best of all, Bas is there with you 100% to help you understand everything about the system and is always looking to improve.

To summarize: Best ticket system ever, absolutely amazing customer service, and once you start using it you won't be able to stop. Bas and his ticket system are gifts that need to be shared with everyone!

I LOVE BAS!

He works on your website like it is his own. Very helpful and FULL of knowledge. Davis-Monthan thanks you!

I don't know how we worked any other way. From tracking progress to managing employee work there is nothing that even compares to this system. 'Nuf said.

THE ONLY WAY TO DO BUSINESS

I can not imagine how anyone keeps track of their department's work without this ticketing system. It's effective, affordable and so easy to for our customers and designers to use. Bas called me and walked me through the system the day I took over as the Marketing Director. The ticketing system and Bas have been such a huge help that we are in the process of designing a website with him. We are constantly talking on the phone, reviewing design ideas and there is no doubt in my mind that this new website will be EXACTLY how we visioned it. Bas, thank you for everything you have done for us so far. You've made this whole process smooth and organized. Thank you for putting up with me and for putting in that extra effort. I know good things are to come for our FSS and you are a huge part of why!

Highly recommeded - you will wonder how you ever did without it!

I have worked for over 5 years with this system, and I cannot imagine how we did it without. It's flexible, tailorable to your needs, transparent and you will never miss a question, task or work order again. The support is quick and concise, they never miss a beat. Highly recommended!

We use this here at the US Air Force

We use this here at the US Air Force. It is incredible! This is my second Marketing Department and the first I have used a system like this for Marketing Requests. The amount of efficiency this allows is just wonderful. I don’t know how I ever functioned without it.

Excellent Service and Prompt Solutions

We have always had each question answered quickly and request solved at any time of the day. We have only had excellent service and experiences. Our ticket system has made our web services easier and works well with our needs as they change. We look forward to continuing to work with this company to help us in each project we do in the future.

123 Ticketsystem makes support easier and fun

So far four of our branches are using this ticket system and all are very happy with how easy and intuitive it is. Also, the support is just great!

Get Rid of the Paperwork!

Our office had been using an antiquated marketing request system that involved emailing PDFs and printing off documents. It was virtually impossible for my staff to check their requests while working off-site. This new ticketing system is not only affordable, it's effective. Bas worked with us every step of the way to ensure that the system operated how we needed it to. We have enjoyed the platform so much, we've trusted Bas to complete a redesign on our existing FSS website. He is always responsive and is quick to find solutions to any issues that pop up. Thanks for your partnership, Bas. I'd recommend this system to any office that is looking to improve their tracking, increase accountability/efficiency, and decrease printing and paperwork. Thanks Bas.

Kelly N., Marketing Director RAF Lakenheath

I love it

I love it! Very user friendly, calendar entry system works wonderfully and I am a highly satisfied customer. Easy to view and everything is recorded/saved within the system. Works great with multiple facilities and personnel. The overall functionality is simple and I like how easy it is to communicate with customers.

Impressive Support!

Apart form the superb software - which has the flexibility to suit virtually any need you may have - we are impressed with 123-Ticketsystems excellent support, almost any time of the day you WILL be helped! Simply amazing.

Increase your office efficiency!

This ticket system brought order to our office. The ticket system also increased our efficiency in the office while reducing our customer response time. It made it easy to collaborate between departments. Support for this product is among the best in the industry.

The 123Ticketsystem saved our office!

I have implemented the 123Ticketsystem in 4 areas and was amazed at how much more efficient my team became. It helped me monitor individual jobs, see the productivity of each employee and the amount of work requested from clients. One of the systems was customized to fit our needs. I would recommend this over and over to anyone in any industry!

What a relief!

What a relief!
During the 7.5 years I have worked with Air Force Marketing I have searched for ways to make our marketing request process more efficient and user friendly. After years of struggling to find an affordable system with the needed system requirements, I was introduced to this ticketing system. This ticketing system allows me to see the work flow of my department, identify shortfalls, and keep up with marketing request all in one application. This system allows us to work more proficiently, while enabling us to provide better customer service to our stakeholders.

One of the best things about working with Bas is his quick replies and his ability to understand his customer's specific needs. Working with Bas has been a pleasure.

Adrienne Wilkerson-Moody AFB Marketing Director

The best thing you could do for your business!

The ticket system has everything you need to manage your office requests seamlessly! This is one of the most professional, user-friendly request management systems that I have seen both as a customer and a manager. We have several facilities that use this for different purposes and I am amazed at the customization of it. It absolutely improves office efficiency and saves man hours! Above and beyond what you could expect out of a ticket system. The customer service received is also outstanding - updates are done without request and any questions are quickly answered. You can tell 123-ticketsystem truly cares about helping your business succeed. We are an Air Force Base marketing department and I do not know how we could manage our varied and busy workflow without it. Highly recommend!

Thanks again..

Thanks again... I can't tell you enough how happy I am with your solution and great support. If anyone wants to know how much better my bussiness is because of it, ask them to call me!

Did us so much good! ...

This ticket system was a godsend for our office. The sheer volume of our workload, spread among our half-dozen staff members at the time, had too many customer requests "falling through the cracks" — until the Ticketsystem consolidated our workflow, streamlined the customer side, and improved our inter-office communication. So, now — not sure how we would ever manage without it!

Excellent product with great support

Excellent product with great support. Our Ticket System is an invaluable part of our business and success.

A Must Have!

We had this ticket system implemented in our Marketing office at Whiteman AFB and it was hands down the best decision ever made! It improved accountability, workflow, and transparency not only within the Marketing department but with other department and activity managers. The system is completely user-friendly and self-explanatory so even if you're not tech savy you'll feel like an expert using this system. I would highly recommend this ticket system to anyone!

This customized ticket system offers …

This customized ticket system offers exceptional tools to meet the business's wants and needs but more importantly, their customers' wants and needs as well. The system truly streamlines requests and communication, effectively and easily. Not only does the system provide great support, but the support itself is extraordinary. I've used this ticket system for over a year and a half and I was very impressed with its effectiveness and efficiency.

I know other businesses that sell …

I know other businesses that sell ticketsystems, but I never thought a ticketsystem could be so easy to manage or be as affordable until I startet to use this ticketsystem.

The system is amazing

The system is amazing! I'm honestly not sure how we got by with keeping all of our work orders organized at the Whiteman Marketing office before we had the ticket system. It's now our one stop shop for not only the Marketing team, but also customers as well. We are easily able to see what the team is working on, and track responses from our customers; all in one system. It's extremely easy to use and continues to save us so much time, as well as keep us organized on a daily basis. Would highly recommend!

Improve productivity

I was able to witness the benefit of using the 123 ticket system in a fast-pace work environment. The 123 ticket system helped the the team to communicate, manage and solve problems while tracking the time and date to prioritize and organize the problem to resolve. The 123 ticket reduce expenditure by improving efficiency and productivity.

Quality Product and support

We used this ticketing system as part of our everyday work flow in an Air Force marketing department and it did wonders in streamlining our communications. Not only were we able to track customer requests and needs but it helped us as a staff stay organized and on top of requests that were outstanding or maybe taking a little longer than normal. I would HIGHLY recommend this system. Quality work and excellent support to go with it.

Great Ticket System!

I have used this ticket system for a number of years and it exceeded my needs and expectations. It is easy to use and the support iis very good. It will make your customer service more efficient which equals better service. Great job!

I spent over 5 weeks researching

I spent over 5 weeks researching, testing and evaluating more than 18 ticket systems services, tools and products. I can state, that 123-ticketsystem had the best service for the best price. I wouldn't use anything else to manage any office.